FREQUENTLY ASKED QUESTIONS


At vureen.com, we promise to provide you with the best customer service support and technology experts in the business. We promise to follow through every time. We believe that great customer service is a way of demonstrating how to keep our customers satisfied in every way possible. Our colleagues here at vureen.com want to provide you with the remedy you need for any task that you give us. Our colleagues are some of the most capable, competent people in the business and look forward to handling your most difficult problems.

How long does it take you to answer the phone?

Although we may have a short wait time on the phone because of a large call volume, our wait time is usually less than 5 minutes. However, if you cannot hold on the line, you can always ask for our convenient call back service. You may also email us at support@vureen.com. Of course, we also have our Live Support Chat that you can access at anytime in order to speak to someone online.

Do you allow customers to send feedback and suggestions?

Absolutely! We love to hear from all of our customers. We want to know what we did right and what you think that we can improve on. Send us your comments, suggestions, and feedback to support@vureen.com.

Can you explain your price points to me?

Sure! We would love to go over our price points with you and help you with any questions you may have. Just give us a call at 1-844-834-4402, or email us at support@vureen.com and we will be happy to assist you.

Why am I being charged full price after I bought the trial package?

Your trial package after a set number of days converts into a full month-to-month membership. If this is not what you wanted, then please call us at 1-844-834-4402. We will be happy to cancel your membership for you, though we will be sad to see you go. You can email us as well at support@vureen.com and we will take care of the situation for you.

Can I cancel during my trial period?

Absolutely! During your trial period you can cancel at anytime. You just need to call us at 1-844-834-4402, or even email us your request at support@vureen.com and we will gladly cancel your subscription for you.

Do your colleagues speak French?

We are a multi-lingual team of colleagues. Just ask for the language you would like to converse in and we will find the right person to assist you.

What will appear on my bank or credit card statement?

We want you to know that we respect your privacy, so the only thing that will appear on any statement is the company name and phone number. If you have any questions please call us at 1-844-834-4402, or even email us at support@vureen.com for more information.